2020 brought milestone achievements for The Close, with The Care Quality Commission recognising the industry-leading culture and innovation in personal and nursing care as ‘Outstanding’. Echoed by the notable achievement of being awarded ‘Care Home of The Year 2020’ by the National Care Awards.
The Close Way
Sanjay Dhrona, MD, took the reins in 2015, and along with his highly-motivated team dedicated to ‘The Close Way’, are proud to be industry leaders in innovation and forward-thinking inclusive care and nursing practices. Sanjay has become a voice of authority in the industry, sharing his success and drive to reinvent through new technologies and pioneering, ever-evolving processes. This passion and drive is filtered throughout the ‘family’.
Our values
Listen
Be empathetic, show interest and conscious consideration in order to understand what matters most for each individual.
Inspire
Through inclusion and interaction so people in our environment can achieve a sense of independence and fulfil meaningful lives.
Kind
Compassion, kindness and recognition are at the core of the care we deliver.
Empowerment
Empower our staff and residents to be the best that they can be and reach their personal goals.
Integrity
To be professional and accountable, ensuring superior care always.
Trusting
Develop and nurture meaningful relationships, creating a sense of community and trust by being open, honest and transparent at each milestone or hurdle.
Our Vision
“Our residents’ success is our happiness, and their happiness will be the judge of our success”
To aspire to inspire and encourage impactful partnerships, working together to provide inimitable, tailored care to ensure our residents live full, meaningful lives.
We consciously strive to be a home of recognised excellence that offers a comforting, enabling environment for each of our residents; to be a home of excellence that empowers our staff to support the individuals we care for. Our primary aim is to provide an exceptional standard of specialist considered care, and deliver a personalised service that meets the unique needs and desires of each of our residents.
Our Mission
Our mission is to provide an excellent standard for all in our care. We recognise each resident as an individual, deserving of an independent lifestyle and best possible quality of life in a safe, enabling environment that offers freedom of choice, privacy and dignity. This belief underpins our commitment to deliver superior care and maintain our award-winning reputation by:
Taking a person centered focus and quality first approach in all that we do, for both residents and staff.
Consciously exploring innovation in the care sector and ways we can make a difference, sharing learning’s to level up the sector as a whole.
Our drive to be recognised as a progressive care home that strives for best practice and a provider and employer of choice within the care sector.
We look holistically at our approach of providing care in order to ensure our residents experience the best possible quality of life. Our values ensure that we fulfill our vision and mission, which are guided by the needs of the people we care for and the staff we employ. We ensure that our values are upheld and embedded within the fabric of our company.
