AMAZING NEWS!

We’ve just received our CQC report following a very in depth 2 day inspection on 08/08 March 2017. I am pleased to announce that we have been rated OUTSTANDING for Care and received a GOOD rating in all other fields. Overall we keep our GOOD rating for another 2 years, having made significant improvement increasing our rating in 2 areas!

 

I would like to take this time to sincerely thank all the team, every single one! Your hard work and efforts have been recognised, the love and compassion with which you work on a daily basis have been noted and we all have been rewarded with another great rating! Some might even say outstanding! Your dedication to your work and respect and dignity with which you treat the residents is evident and I am so pleased that it was seen.

 

We have had a very turbulent few years at The Close, since I started full time on-site in April 2015, I couldn’t have imagined that in exactly 2 years we would have gone from an inadequate rating  to our current rating of 1 OUTSTANDING and 4 GOODS!  Since the introduction of our new management team, who lead from the front, we have seen an amazing change in the soul of the home! We are a small family run business and outstanding care is really at the centre of everything that we do. It fills me with absolute pride to call The Close our family business, mainly because I think the place is exactly that, one big family.

 

We are privileged to be able to care for our residents and thank them, their families and other stakeholders and visiting healthcare professionals, in allowing us to do this and supporting us in the process.

 

My personal commitment to you all, is that we won’t use this rating to rest on our laurels, or become complacent. Next time I want to see a few sweep of stars! A full outstanding report, a real one off! We will use the learnings from this experience to further improve our quality and practise, to innovate further, to break boundaries and to reinvent the way things work! The door is always open, we are only going to achieve our goal if it is shared and with your help! Ideas, opportunities and experiences are always appreciated. Come on in – lets have a chat and see where it goes!

 

Once again to all – Thank you!

 

 

Steve Reader, Clinical Manager for Dorchester and Clifton’s wings
Les Pollard, Clinical Manager for Riverview and Willows wings Welcome to our new managers Blog. We had a relatives and residents meeting on the 3rd of December and one of the hot topics was keeping everyone informed on what was going on at The Close and how to keep everyone updated, so with this in mind we have developed this new blog. It will be updated each month by one of the home managers to keep you all in the loop of what’s things happening in the home
Julia’s Blog
October Blog Hi Everyone It’s been a busy Month I’ve helped Steve with interviewing a carer which was an amazing experience asking questions and being involved that was very interesting I felt important. I’ve been playing Bingo won a line of which I enjoyed choosing a prize. I always enjoy the music Saxophonist, Guitar and singing and finishing off with a high note. I went to the local pub Chequers with other residents and Activities and enjoyed a pint of Shandy. Enjoyed sitting in the Garden the other day I couldn’t believe the lovely Day we had for October I’m looking forward to the 6th November when we have Fireworks and the Chefs make the best BBQ ever. Bye for now Love Julia xx

The Close Care Home, Abingdon Road, Burcot, Oxon, OX14 3DP 01865407343