We’ve just received our CQC report following a very in depth 2 day inspection on 08/08 March 2017. I am pleased to announce that we have been rated OUTSTANDING for Care and received a GOOD rating in all other fields. Overall we keep our GOOD rating for another 2 years, having made significant improvement increasing our rating in 2 areas!
I would like to take this time to sincerely thank all the team, every single one! Your hard work and efforts have been recognised, the love and compassion with which you work on a daily basis have been noted and we all have been rewarded with another great rating! Some might even say outstanding! Your dedication to your work and respect and dignity with which you treat the residents is evident and I am so pleased that it was seen.
We have had a very turbulent few years at The Close, since I started full time on-site in April 2015, I couldn’t have imagined that in exactly 2 years we would have gone from an inadequate rating to our current rating of 1 OUTSTANDING and 4 GOODS! Since the introduction of our new management team, who lead from the front, we have seen an amazing change in the soul of the home! We are a small family run business and outstanding care is really at the centre of everything that we do. It fills me with absolute pride to call The Close our family business, mainly because I think the place is exactly that, one big family.
We are privileged to be able to care for our residents and thank them, their families and other stakeholders and visiting healthcare professionals, in allowing us to do this and supporting us in the process.
My personal commitment to you all, is that we won’t use this rating to rest on our laurels, or become complacent. Next time I want to see a few sweep of stars! A full outstanding report, a real one off! We will use the learnings from this experience to further improve our quality and practise, to innovate further, to break boundaries and to reinvent the way things work! The door is always open, we are only going to achieve our goal if it is shared and with your help! Ideas, opportunities and experiences are always appreciated. Come on in – lets have a chat and see where it goes!
Once again to all – Thank you!
Home managers update
just to keep you all posted we have now gained planning permission to tarmac the inside of the bin area, this will start on the 24th July, there will be disruption to the car park area so please bear with us and we will be finished soon!
More AMAZING news!
well this year just keeps getting better and better, we are proud to announce that the catering team at the Close have won the prestigious CARE HOME AWARD for best nutrition, food and dining experience! well done team ! Sanjay , Charlotte, Fillip and Dominick had a great day out at the awards on 25/05/2017at the garden hotel in Kensington with a lavish lunch.
Care Workers Charity - There are nearly 2 million care workers in the UK, contributing to one of Britain’s largest workforces, and caring for some of the most vulnerable people in our society. For Britain’s care workers, early starts, long hours and mentally draining work are part and parcel of the job. As a result, it’s all too easy for illness, or other unforeseen circumstances, to push them beyond their financial limits. We are proud to say that for another year we have been able to give all our care workers a pay rise, keeping them the some of the highest paid care home workers in the region.
In recognition of this dedicated and selfless workforce, The Care Workers Charity was founded in 2009 with the promise to provide support to those who find themselves facing the burden of economic hardship. As a country, we depend on our care workers to be there for us on our rainy day. The Care Workers Charity is there for them on theirs. In the next few weeks our programme of events with CWC should commence when they will visit the home to run talks with the team about the Charity and how they can access it should they need help. We are hoping that someone from the charity will be available from August 19th at our Summer Fete, feel free to stop by their stand and ask them questions, of what they do and where they maybe able to help.
We know how hard our team members work taking care of our residents and the home-at-large. We set upon the idea of renovating the dull and uninspiring staffroom. Dominik led the team, and now we can say the space is truly a place that the team can have a good and well earned break. state of art Fridge, new cupboards and counter tops, breakfast bar, stylish furniture and a TV, make the space, warm, inviting and comfortable!
The Close Summer Fete has been announced for August 19th 2017. Everyone is welcome and the whole day is free as we are sponsoring the entire event, though we would suggest donations to our charities for the year for all the activities. We have entertainment throughout the day provided by the Sugar Sisters. A dedication of our Remembrance Tree as well as a dog show, WI style baking competition and much much more! Please see the poster below for information or call into the home.
4 - 5
I have had a really busy June /July as I went on Holiday to Butlin’s in Minehead. It was my first Holiday in 13yrs
The Close arranged for me to go on Holiday with 2 Carers and fulfil my dream I’ve wanted for a long time.
I was so excited with all staff and resident wishing me a lovely holiday as I left.
We went in our Close Minibus with my Carers Jolly and Dawn.
We stopped at the Services for lunch when we were half way there and a toilet break, then Jolly and Dawn changed over to drive the rest of the way.
Off again on our journey I was getting even more excited.
When we arrived at Butlin’s it looked amazing. Dawn went into the booking Reception and got our card for the door of our chalet we had a lovely ground floor apartment and guess who had the double bed……Me! I was like a star fish in bed with so much room.
I was very tired the first night from traveling and looking around the Butlin’s resort enjoying ice cream and refreshments and all the excitement so I went to bed early.
Every morning I got up at 8.30 for a shower the shower chair was on the small side which made me laugh every morning.
We then went to the dining hall and had Breakfast I had scrambled egg and baked beans. Poor Jolly and Dawn, I didn’t smell very nice by the afternoon. I did giggle.
We went for walks along the seafront and to the shops and I loved looking in all the shops and watching the sea.
At dinner time I would go to the dining hall and enjoy the freshly cooked meals I had so many different meals I can’t remember what I had but I know I enjoyed them all. Yummy!
I went swimming they had a very good chair that I could be wheeled into the water with I enjoyed kicking my legs and arms in the water splashing Jolly and Dawn.
I would have loved to go down the big slide but enjoyed watching people sliding down.
I wrote a postcard and sent it back to the close for them to read I enjoyed that.
The evening entertainment was brilliant. I went to the club most nights. I saw an Elvis Presley Tribute that was amazing. His voice was just like Elvis and he looked like him too.
Then it was the Wham tribute. I was moving in my chair dancing and singing to all the words, it was a brilliant evening.
Then Forty Degrees band that was good too plus more.
I brought some Butlin’s teddies for my friends and myself and some other presents to bring home as I love buying gifts.
On the Friday I was so tired we got up and showered then went for our last breakfast at the dining hall.
We left Butlin’s at 10.10am after Jolly and Dawn loaded the Van.
We again stopped at the services on the way home for Lunch but we didn’t arrive back to the Close until 3.40pm as the traffic was really bad.
When I arrived back at the Close everyone greeted me it was so nice to see everyone.
I was so exhausted from my adventure I went straight to bed.
My whole Holiday was so much fun and giggles and laughter just as I dreamed of.
A big Thank you to Andrea, Steve, Richard, Jolly and Dawn for organising my holiday with me
I love you all.
I’m looking forward to Next year
Bye for now
Lots of kisses
The Close Care Home, Abingdon Road, Burcot, Oxon, OX14 3DP 01865407343