We’ve just received our CQC report following a very in depth 2 day inspection on 08/08 March 2017. I am pleased to announce that we have been rated OUTSTANDING for Care and received a GOOD rating in all other fields. Overall we keep our GOOD rating for another 2 years, having made significant improvement increasing our rating in 2 areas!
I would like to take this time to sincerely thank all the team, every single one! Your hard work and efforts have been recognised, the love and compassion with which you work on a daily basis have been noted and we all have been rewarded with another great rating! Some might even say outstanding! Your dedication to your work and respect and dignity with which you treat the residents is evident and I am so pleased that it was seen.
We have had a very turbulent few years at The Close, since I started full time on-site in April 2015, I couldn’t have imagined that in exactly 2 years we would have gone from an inadequate rating to our current rating of 1 OUTSTANDING and 4 GOODS! Since the introduction of our new management team, who lead from the front, we have seen an amazing change in the soul of the home! We are a small family run business and outstanding care is really at the centre of everything that we do. It fills me with absolute pride to call The Close our family business, mainly because I think the place is exactly that, one big family.
We are privileged to be able to care for our residents and thank them, their families and other stakeholders and visiting healthcare professionals, in allowing us to do this and supporting us in the process.
My personal commitment to you all, is that we won’t use this rating to rest on our laurels, or become complacent. Next time I want to see a few sweep of stars! A full outstanding report, a real one off! We will use the learnings from this experience to further improve our quality and practise, to innovate further, to break boundaries and to reinvent the way things work! The door is always open, we are only going to achieve our goal if it is shared and with your help! Ideas, opportunities and experiences are always appreciated. Come on in – lets have a chat and see where it goes!
Once again to all – Thank you!
More AMAZING news!
well this year just keeps getting better and better, we are proud to announce that the catering team at the Close have won the prestigious CARE HOME AWARD for best nutrition, food and dining experience! well done team ! Sanjay , Charlotte, Fillip and Dominick had a great day out at the awards on 25/05/2017at the garden hotel in Kensington with a lavish lunch.
Care Workers Charity - There are nearly 2 million care workers in the UK, contributing to one of Britain’s largest workforces, and caring for some of the most vulnerable people in our society. For Britain’s care workers, early starts, long hours and mentally draining work are part and parcel of the job. As a result, it’s all too easy for illness, or other unforeseen circumstances, to push them beyond their financial limits. We are proud to say that for another year we have been able to give all our care workers a pay rise, keeping them the some of the highest paid care home workers in the region.
In recognition of this dedicated and selfless workforce, The Care Workers Charity was founded in 2009 with the promise to provide support to those who find themselves facing the burden of economic hardship. As a country, we depend on our care workers to be there for us on our rainy day. The Care Workers Charity is there for them on theirs. In the next few weeks our programme of events with CWC should commence when they will visit the home to run talks with the team about the Charity and how they can access it should they need help. We are hoping that someone from the charity will be available from August 19th at our Summer Fete, feel free to stop by their stand and ask them questions, of what they do and where they maybe able to help.
Filip our catering Manager has been nominated for a National Award with the NACC for Catering Manager of the year! Filip and Callum our second chef will be joining Sanjay and Dominik at the awards on 5th October at a star studded evening to see if they have won. Fingers crossed guys!
We know how hard our team members work taking care of our residents and the home-at-large. We set upon the idea of renovating the dull and uninspiring staffroom. Dominik led the team, and now we can say the space is truly a place that the team can have a good and well earned break. state of art Fridge, new cupboards and counter tops, breakfast bar, stylish furniture and a TV, make the space, warm, inviting and comfortable!
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The Close Care Home, Abingdon Road, Burcot, Oxon, OX14 3DP 01865407343