"There was a caring culture in the home. We observed many kind and caring interactions throughout the daywhich included the whole staff team"
"We saw a member of the catering team greeting a person. The member of staff gently touched the person'sarm and said, "It's lovely to see you. It makes my day when I see you smile".
"The maintenance person chatted to people in the corridor as they passed. One person was clearly concerned about an issue and the maintenance person took time to reassure them and passed the information to a care worker".
"Outside people's individual rooms there were memory boxes containing pictures and items to prompt recognition. Doors were painted in bright colours and resembled an external front door"