I joined The Close Care Home in November 2015 as the Home Manager for Dorchester and Clifton wings and have now been in post for just over a year. During this time, our skilled and dedicated teams of staff have continued to drive forward an open and honest approach to the delivery of person centred care and varied service to our residents and their families of the highest level.
I am a Registered Mental Health Nurse and over 30 years’ experience in both the NHS and the Independent Healthcare Sector at Unit manager, Regional Manager and Operations Director level.
I am driven to delivering high quality care and continue to look for new and innovative ways that will further enhance the service provided here at The Close Care Home. I firmly believe that understanding and knowing what makes a positive difference to the lives, no matter how small, is so important to the way that we work and will enable the team here to deliver true person centred care. This has enabled us to make positive changes in the way that care is delivered across both Dorchester & Clifton Suites and we are now looking at enhancing the activities programme to a more outcome focused approach.
The Close has also developed a strong working relationship with local NHS services over the last 12 months, which sees NHS professionals in the home most days, working in collaboration with The Close team to helping people move on from hospital to home or to care home placements.
Myself, Les and Richard are pleased with the positive report received from the CQC as we continue on a pathway that will promote continuous improvement to the delivery of care. Whilst this shows a rating of good, we know that there are still improvements to be made to consolidate and improve.
I remain committed to maintaining the good, open and positive relationships with residents, carers and relatives as well as The Quality Monitoring Teams, CQC, the local CCG, GPs and other Health Care professionals. My aim is to ensure that the residents as well as their families have complete peace of mind to ensure that all our residents’ stay at The Close Care Home is an enjoyable and comfortable one. At The Close we are passionate about delivering exceptional care within a luxurious, most beautiful yet comfortable and peaceful setting.
I very much look forward to welcoming you to The Close.
The Close Care Home, Abingdon Road, Burcot, Oxon, OX14 3DP 01865407343